At La Leia you pay with secure payment solutions. By paying with Klarna Checkout, you can choose secure payment via invoice, account with installments or card. You can also pay with Swish. If you live abroad, you can contact us and we will help you with your order.

When you choose to pay by invoice, the goods can only be sent to your registered address. Read more about the service at Klarna or contact Klarna's customer service on 08 - 120 120 10. Depending on which payment method you choose, different fees may apply.

We will email you an order confirmation after your order. Check that the confirmation matches your wishes. If you want to change something in your order, you should do so as soon as possible after your purchase, you can contact us here on the webshop. If you can't find your order confirmation, it might be good to look in the spam folder in your email.

You always have 14 days to buy from the moment you receive your goods.

When we have submitted your package to PostNord, you will receive your package number via email so that you can track the package's route to your home. When the package is on its way to you, you will receive information about it in an SMS. Then your order is delivered with PostNord. If it does not fit in the mailbox, you will receive an SMS with the package number and information about when your package is ready to be picked up.

Items are usually shipped from our warehouse within 7-10 working days, many already within a couple of working days. A few of our brands have slightly longer delivery times. Of course, we will inform you if the delivery of any of your items is delayed, so you know when your new favorite garments are on their way to you.

As some of our products are made to order, we thank you for your patience with the deliveries. We will update you via email if any delays can be expected.

We send our orders with PostNord. All shipments are sent as 1st class letter or parcel and left in your mailbox or picked up at the nearest collection point. In some cases, we deliver in parts, then the remaining part of the order is sent as soon as the goods reach us, without extra costs for shipping.

Deliveries to an address other than where you are written are only possible for those who pay by card. A great solution if you want to give a gift, and you can also get your package wrapped. Add a package wrapping to the shopping cart or check "add package wrapping" at checkout.

In the My Account section, you can see your current status for your order. It may happen that the stock balance is incorrect or that a technical problem arises. The delivery may then take longer than expected. However, our ambition is for you to receive your order as quickly as possible. Untriggered packages are charged with a service fee of SEK 149.

To shop at La Leia's webshop, you need to be over 18 years old. Minors must have a guardian's approval to order goods from us.

Use this text to answer questions in as much detail as possible for your customers.

We send a return slip that you attach to the package. Then, simply drop it off at your nearest post office. La Leia charges a return handling fee of SEK 49 (this does not apply to exchanges). Always use packaging approved by PostNord and ensure the item is well packed to avoid damage during transport. You’re welcome to reuse the box or bag your order arrived in.

Please note that panties are non-refundable due to hygiene reasons.

You, as the sender, are responsible for the goods until we receive them. Once we receive your return and confirm that the item is in new, unused condition, we will cancel your order for the returned item. If you paid by card, the corresponding amount will be refunded to your bank account. If you paid by invoice, the amount for the returned goods will be credited.

For returns of orders with package wrapping, we only reimburse the product cost, not the wrapping fee. Shipping fees are non-refundable.

We will notify you via email once we have processed your return. If you paid with a gift card, your refund will be issued as a gift card.

Exchanges only apply if you want to change to a different size of an already ordered item. In such a case, La Leia is responsible for the shipping. Otherwise, you must return the product you do not want and place a new order.

For changes or questions about your invoice, log in to My Klarna, this is the easiest way to manage your invoice.

We carefully select our brands and our goal is to only offer underwear of the highest quality. Should you nevertheless encounter a wrong delivery or defective item, we ask you to contact us as soon as possible. La Leia is of course responsible for shipping in the event of reclaims and delivery errors. Contact us here if you want to advertise an item and wait for a response from us. In the event of a dispute, we always follow the recommendation of the General Complaints Board. The Distance and Home Sales Act applies when you shop at La Leia as a private customer. Read more on the Consumer Agency's website. Of course, we will do everything to make you one of our many satisfied customers!