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Delivery, Return & Exchange

SHOPPING

At La Leia you pay with secure payment solutions. By paying with Klarna Checkout, you can choose secure payment via invoice, account with installments or card. You can also pay with Swish. If you live abroad, you can contact us and we will help you with your order.

When you choose to pay by invoice, the goods can only be sent to your registered address. Read more about the service at Klarna or contact Klarna's customer service on 08 - 120 120 10. Depending on which payment method you choose, different fees may apply.

We will email you an order confirmation after your order. Check that the confirmation matches your wishes. If you want to change something in your order, you should do so as soon as possible after your purchase, you can contact us here on the webshop. If you can't find your order confirmation, it might be good to look in the spam folder in your email.

In our webshop, you always have 14 days of open purchase from the time you receive your goods.

Shipping

When we have submitted your package to PostNord, you will receive your package number via email so that you can track the package's route to your home. When the package is on its way to you, you will receive information about it in an SMS. Then your order is delivered with PostNord. If it does not fit in the mailbox, you will receive an SMS with the package number and information about when your package is ready to be picked up.

Items are usually shipped from our warehouse within 7-10 working days, many already within a couple of working days. A few of our brands have slightly longer delivery times. Of course, we will inform you if the delivery of any of your items is delayed, so you know when your new favorite garments are on their way to you.

As some of our products are made to order, we thank you for your patience with the deliveries. We will update you via email if any delays can be expected.

We send our orders with PostNord. All shipments are sent as 1st class letter or parcel and left in your mailbox or picked up at the nearest collection point. In some cases, we deliver in parts, then the remaining part of the order is sent as soon as the goods reach us, without extra costs for shipping.

Deliveries to an address other than where you are written are only possible for those who pay by card. A great solution if you want to give a gift, and you can also get your package wrapped. Add a package wrapping to the shopping cart or check "add package wrapping" at checkout.

In the My Account section, you can see your current status for your order. It may happen that the stock balance is incorrect or that a technical problem arises. The delivery may then take longer than expected. However, our ambition is for you to receive your order as quickly as possible. Untriggered packages are charged with a service fee of SEK 149.

To shop at La Leia's webshop, you need to be over 18 years old. Minors must have a guardian's approval to order goods from us.

Exchange & Return

For us at La Leia, it is important that you as a customer are satisfied. At La Leia's webshop, you have a 14-day right of withdrawal, counted from the time you receive the item. All types of products returned must be unused and complete with manufacturer's tags remaining. Socks are only exchanged in unopened original packaging. We accept all returns, as long as the goods are returned within 14 days and reach us in the same condition as when delivered. This only applies to our webshop.


I våra fysiska butiker erbjuder vi bytesrätt i 7 dagar på ordinarie varor samt REA-varor med obruten plombering. Byten och reklamationer måste intygas med kvitto och ersätts med annan vara eller tillgodokvitto. Tillgodokvitto gäller 1 år från utfärdat datum.

Om du har frågor angående byten och returer är du välkommen att höra av dig till oss via kontaktformulär, maila till info@laleia.se.

We send with a return slip that you stick to the package. Then you hand in the package to the nearest post office. La Leia charges a cost for return handling of SEK 49 (does not apply to exchanges). Always use packaging that is approved by PostNord and pack the item well so that it is not damaged during transport. It is perfectly fine to use the box or bag that you received your goods in. Remember that you as the sender are responsible for the goods until we receive them. As soon as we receive your return and see that the item is in new, unused condition, your order for the item in question will be cancelled. If you paid by card, the corresponding amount is transferred to your bank account. If you have chosen to pay by invoice, the amount of the goods will be credited. For returns with package wrapping, we only reimburse the sum for the product, not the fee for package wrapping. Any shipping fee is not refunded. We will contact you via email when we have processed your return. If you have paid with a gift card, you will be reimbursed with a gift card upon any return.

Exchanges only apply if you want to change to a different size of an already ordered item. In such a case, La Leia is responsible for the shipping. Otherwise, you must return the product you do not want and place a new order.

For changes or questions about your invoice, log in to My Klarna, this is the easiest way to manage your invoice.

We carefully select our brands and our goal is to only offer underwear of the highest quality. Should you nevertheless encounter a wrong delivery or defective item, we ask you to contact us as soon as possible. La Leia is of course responsible for shipping in the event of reclaims and delivery errors. Contact us here if you want to advertise an item and wait for a response from us. In the event of a dispute, we always follow the recommendation of the General Complaints Board. The Distance and Home Sales Act applies when you shop at La Leia as a private customer. Read more on the Consumer Agency's website. Of course, we will do everything to make you one of our many satisfied customers!