Refund policy

The goods that you want to return or exchange are sent to La Leia's warehouse management. We send with a return slip that you stick to the package. Then you hand in the package to the nearest post office. La Leia charges a cost for return handling of SEK 149 (does not apply to exchanges). Always use packaging that is approved by PostNord and pack the item well so that it is not damaged during transport. It is perfectly fine to use the box or bag that you received your goods in. Remember that you as the sender are responsible for the goods until we receive them. As soon as we receive your return and see that the item is in new, unused condition, your order for the item in question will be cancelled. If you paid by card, the corresponding amount is transferred to your bank account. If you have chosen to pay by invoice, the amount of the goods will be credited. For returns with package wrapping, we only reimburse the sum for the product, not the fee for package wrapping. Any shipping fee is not refunded. We will contact you via email when we have processed your return. If you have paid with a gift card, you will be reimbursed with a gift card upon any return.

Exchanges only apply if you want to change to a different size of an already ordered item. In such a case, La Leia is responsible for the shipping. Otherwise, you must return the product you do not want and place a new order.

For changes or questions about your invoice, log in to My Klarna, this is the easiest way to manage your invoice.

We carefully select our brands and our goal is to only offer underwear of the highest quality. Should you nevertheless encounter a wrong delivery or defective item, we ask you to contact us as soon as possible. La Leia is of course responsible for shipping in the event of reclaims and delivery errors. Contact us if you want to advertise an item and wait for a response from us. In the event of a dispute, we always follow the recommendation of the General Complaints Board. The Distance and Home Sales Act applies when you shop at La Leia as a private customer. Read more on the Consumer Agency's website. Of course, we will do everything to make you one of our many satisfied customers! We carefully select our brands and our goal is to only offer underwear of the highest quality. Should you nevertheless encounter a wrong delivery or defective item, we ask you to contact us as soon as possible. La Leia is of course responsible for shipping in the event of complaints and delivery errors. Contact us here if you want to advertise an item and wait for a response from us. In the event of a dispute, we always follow the recommendation of the General Complaints Board. The Distance and Home Sales Act applies when you shop at La Leia as a private customer. Read more on the Consumer Agency's website. Of course, we will do everything to make you one of our many satisfied customers!