Frequently Asked Questions

If you have a tracking ID (parcel number), you can easily check where your package is on PostNord's website. When you enter your email address in connection with your order, your order is automatically saved in your account, if you have paid with Klarna Checkout. Your package number will be sent to you via email when we have sent your delivery.

Of course, we always work to ensure that the orders arrive as soon as possible. If it is extra urgent, please write a comment in your order or contact us and we will prioritize your order.

We will email you an order confirmation after your order. Check that the confirmation matches your wishes. If you want to change something in your order, you should do so as soon as possible after your purchase, you can contact us via

If you can't find your order confirmation, it might be good to look in the spam folder in your email.

You always have 14 days to buy from the moment you receive your goods.

When we have submitted your package to PostNord, you will receive your package number via email so that you can track the package's route to your home. When the package is on its way to you, you will receive information about it in an SMS. Then your order is delivered with PostNord. If it does not fit in the mailbox, you will receive an SMS with the package number and information about when your package is ready to be picked up.

Items are usually shipped from our warehouse within 7-10 working days, many already within a couple of working days. A few of our brands have slightly longer delivery times. Of course, we will inform you if the delivery of any of your items is delayed, so you know when your new favorite garments are on their way to you.

As some of our products are made to order, we thank you for your patience with the deliveries. We will update you via email if any delays can be expected.

We send our orders with PostNord. All shipments are sent as 1st class letter or parcel and left in your mailbox or picked up at the nearest collection point. In some cases, we deliver in parts, then the remaining part of the order is sent as soon as the goods reach us, without extra costs for shipping.

To shop, you need to be over 18 years old. Minors must have a guardian's approval to order goods from us.

You always have a 14-day right of withdrawal, counted from the time you receive the item. Right of withdrawal does not apply to bottoms or open packaging of socks and accessories.

We send with a return slip that you stick to the package. Then you hand in the package to the nearest post office. La Leia charges a cost for return handling of SEK 49 (does not apply to exchanges). Always use packaging that is approved by PostNord and pack the item well so that it is not damaged during transport. It is perfectly fine to use the box or bag that you received your goods in. Remember that you as the sender are responsible for the goods until we receive them.

As soon as we receive your return and see that the item is in new, unused condition, your order for the item in question will be cancelled. If you paid by card, the corresponding amount is transferred to your bank account. If you have chosen to pay by invoice, the amount of the goods will be credited. For returns with package wrapping, we only reimburse the sum for the product, not the fee for package wrapping. Any shipping fee is not refunded. We will contact you via email when we have processed your return. If you have paid with a gift card, you will be reimbursed with a gift card upon any return.

Exchanges only apply if you want to change to a different size of an already ordered item. In such a case, La Leia is responsible for the shipping. Otherwise, you must return the product you do not want and place a new order.

For changes or questions about your invoice, log in to My Klarna, this is the easiest way to manage your invoice.

We carefully select our brands and our goal is to only offer underwear of the highest quality. Should you nevertheless encounter a wrong delivery or defective item, we ask you to contact us as soon as possible. La Leia is of course responsible for shipping in the event of reclaims and delivery errors. Contact us here if you want to advertise an item and wait for a response from us. In the event of a dispute, we always follow the recommendation of the General Complaints Board. The Distance and Home Sales Act applies when you shop at La Leia as a private customer. Read more on the Consumer Agency's website. Of course, we will do everything to make you one of our many satisfied customers!